Refund Policy

We strive to ensure your satisfaction with our services. This refund policy governs situations where a payment transaction failure occurs despite deduction of the amount by the payment gateway, and the services associated with that payment are not delivered.

Conditions for Refund Eligibility:

1. Payment Transaction Failure: A refund will only be considered if there is a payment transaction failure where the amount is deducted by the payment gateway but an unsuccessful payment message is returned.
2. Non-Delivery of Services: The refund applies specifically when the services associated with the payment transaction failure are not made available to you.

Process for Requesting a Refund:

1. Contact Support: To request a refund, please contact our customer support team within 7 days of the payment failure and non-delivery of services.
2. Provide Information: You will need to provide details such as the transaction ID, payment date, and any relevant documentation or screenshots showing the unsuccessful payment message.
3. Verification: Our team will verify the payment failure and non-delivery of services against our records.

email us the above details at contact@pram.education

Refund Decision:

1. Approved Refund: If your refund request is approved, we will initiate the refund to the original method of payment within 60 business days to the original payment source.
2. Denial of Refund: Refunds may be denied if the payment failure cannot be verified, if services were successfully delivered despite the payment failure, or if the request does not meet the specified conditions.

Contact Information:

For any questions about our refund policy or to initiate a refund request, please contact our customer support team at contact@pram.education

Policy Changes:

This refund policy is subject to change without prior notice. Any changes will be effective immediately upon posting on our website.

By using our services, you agree to abide by this refund policy. For any further inquiries regarding refunds or our services, please do not hesitate to contact us.